Uslovi korišćenja / Terms of Service

Oct 30, 2026 · @marina

Srpski

1. Prodavac

Online prodavnicom na sevenstudio.rs upravlja Seven Pilates & Sculpt d.o.o., Braće Nedića 27, Vračar, Beograd, Srbija. PIB: 115649162. Matični broj: 22188470. Kontakt: hello@sevenstudio.rs.

2. Opšte odredbe

Ovi uslovi važe za svaku kupovinu u našoj online prodavnici. Postavljanjem porudžbine potvrđujete da ste pročitali i prihvatili ove uslove, kao i Politiku dostave i Politiku povraćaja i refundacije. Kupovina je moguća za osobe starije od 18 godina.

3. Proizvodi i cene

Trudimo se da opisi, fotografije i cene proizvoda budu tačni. Boje se mogu blago razlikovati u zavisnosti od ekrana, a ručno rađena keramika može imati male razlike u obliku i glazuri, što nije nedostatak. Sve cene su izražene u dinarima (RSD). Troškovi dostave prikazuju se pri plaćanju. Zadržavamo pravo da promenimo cene i ponudu bez prethodne najave, ali promene ne utiču na već potvrđene porudžbine.

4. Porudžbine

Nakon slanja porudžbine dobićete mejl sa potvrdom prijema. Ugovor o kupovini je zaključen kada vam potvrdimo porudžbinu. Zadržavamo pravo da odbijemo ili otkažemo porudžbinu ako proizvod nije dostupan, ako je cena pogrešno prikazana ili ako sumnjamo na zloupotrebu. U tom slučaju vraćamo ceo uplaćeni iznos.

5. Plaćanje

Plaćanje je moguće pouzećem, prilikom dostave, ili gotovinom pri preuzimanju u studiju. Porudžbina se šalje tek nakon potvrde.

6. Dostava

Dostavljamo na teritoriji Srbije. Rokovi i troškovi dostave opisani su u Politici dostave.

7. Odustanak od kupovine i povraćaj

U skladu sa Zakonom o zaštiti potrošača, imate pravo da odustanete od kupovine u roku od 14 dana od prijema porudžbine, bez navođenja razloga. Uslovi i postupak opisani su u Politici povraćaja i refundacije.

8. Reklamacije

Ako proizvod ima nedostatak ili ne odgovara porudžbini, reklamaciju možete podneti na hello@sevenstudio.rs ili lično u studiju. Na reklamaciju odgovaramo u roku od 8 dana od prijema, a rešavamo je u roku od 15 dana, u skladu sa zakonom.

9. Ograničenje odgovornosti

Ne odgovaramo za štetu nastalu nepravilnom upotrebom proizvoda. Molimo vas da pratite uputstva za negu i upotrebu, posebno za tamjan i keramiku. Naša odgovornost je ograničena na iznos plaćen za proizvod, osim ako zakon drugačije ne nalaže.

10. Intelektualna svojina

Sav sadržaj na sajtu, uključujući tekstove, fotografije, logo i dizajn, vlasništvo je Seven Pilates & Sculpt ili naših partnera i ne sme se koristiti bez pisane dozvole.

11. Privatnost

Vaše lične podatke koristimo samo za obradu i dostavu porudžbine i komunikaciju sa vama, u skladu sa našom Politikom privatnosti i Zakonom o zaštiti podataka o ličnosti.

12. Izmene uslova

Ove uslove možemo povremeno menjati. Za svaku porudžbinu važe uslovi objavljeni u trenutku njenog postavljanja.

13. Merodavno pravo i sporovi

Na ove uslove primenjuje se pravo Republike Srbije. Sporove nastojimo da rešimo sporazumno. U suprotnom, nadležan je sud u Beogradu, uz pravo potrošača na vansudsko rešavanje potrošačkog spora.

14. Kontakt

Za sva pitanja pišite nam na hello@sevenstudio.rs ili posetite studio na adresi Braće Nedića 27, Vračar, Beograd.

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English

1. Seller

The online shop at sevenstudio.rs is operated by Seven Pilates & Sculpt d.o.o., Braće Nedića 27, Vračar, Belgrade, Serbia. Tax ID (PIB): 115649162. Company registration number: 22188470. Contact: hello@sevenstudio.rs.

2. General

These terms apply to every purchase in our online shop. By placing an order, you confirm that you have read and accepted these terms, along with our Shipping Policy and Return & Refund Policy. You must be 18 or older to place an order.

3. Products and prices

We do our best to keep product descriptions, photos and prices accurate. Colours may vary slightly depending on your screen, and handmade ceramics may have small differences in shape and glaze, which are not defects. All prices are in Serbian dinars (RSD). Shipping costs are shown at checkout. We may change prices and products without notice, but changes do not affect orders already confirmed.

4. Orders

After placing an order, you will receive an email confirming we have received it. The purchase contract is formed when we confirm your order. We may refuse or cancel an order if a product is unavailable, a price was shown incorrectly, or we suspect misuse. In that case, we refund the full amount paid.

5. Payment

You can pay cash on delivery, or in cash when collecting your order at the studio. Orders are shipped only after confirmation.

6. Delivery

We deliver within Serbia. Delivery times and costs are set out in our Shipping Policy.

7. Right of withdrawal and returns

Under the Serbian Consumer Protection Law, you may withdraw from your purchase within 14 days of receiving your order, without giving a reason. Conditions and steps are set out in our Return & Refund Policy.

8. Complaints

If a product is faulty or does not match your order, you can submit a complaint to hello@sevenstudio.rs or in person at the studio. We reply within 8 days of receiving your complaint and resolve it within 15 days, as required by law.

9. Limitation of liability

We are not responsible for damage caused by improper use of products. Please follow care and use instructions, especially for incense and ceramics. Our liability is limited to the amount paid for the product, unless the law requires otherwise.

10. Intellectual property

All content on this website, including text, photos, logo and design, belongs to Seven Pilates & Sculpt or our partners and may not be used without written permission.

11. Privacy

We use your personal data only to process and deliver your order and to communicate with you, in line with our Privacy Policy and the Serbian Law on Personal Data Protection.

12. Changes to these terms

We may update these terms from time to time. Each order is governed by the terms published at the time it was placed.

13. Governing law and disputes

These terms are governed by the laws of the Republic of Serbia. We aim to resolve any dispute amicably. Otherwise, the courts in Belgrade have jurisdiction, and consumers keep the right to out-of-court resolution of consumer disputes.

14. Contact

For any questions, email us at hello@sevenstudio.rs or visit the studio at Braće Nedića 27, Vračar, Belgrade.